Frequently Asked
Questions

We export six premium Saudi varieties, each sourced from its home growing region:

All varieties available in Premium · Grade 1 · Commercial grades, as fresh or dried product.

Date paste is available in multiple grades suitable for confectionery, bakeries, and food service. Standard packing: 5 kg and 10 kg commercial blocks.

For other derivatives (date syrup, date vinegar), contact our sales team directly for the current product list and availability.

The main Saudi harvest runs August – October, but we supply year-round thanks to certified cold-storage facilities that maintain quality from one season to the next.

For peak demand periods (Ramadan, Eid, holiday season) we strongly recommend placing orders at least 3 months in advance to lock in availability and pricing.

MOQ can be discussed for new distributors and early-stage brands — reach out and we will work with you.

Email hala@idham.global with the following information for the fastest turnaround:

— Variety or varieties required
— Total quantity (kg or MT)
— Destination country and target port
— Preferred packaging type
— Required delivery window

You can also reach us instantly on WhatsApp for a quick chat before submitting a formal enquiry.

Yes. We send paid samples to all qualified importers. The cost covers product, packaging, and shipping charges.

Upon confirming your first order, the sample cost is deducted from the total invoice. Contact our team to initiate a sample request.

We export to 30+ countries across every major region:

GCC UK & Europe USA & Canada India & Pakistan SE Asia Sub-Saharan Africa Australia

Don't see your target market listed? Contact us — we can assess feasibility for most destinations.

Add 3–7 business days for order preparation and documentation before departure. Tracking numbers provided upon dispatch.

Standard documentation package:

— Commercial Invoice
— Packing List
— Bill of Lading (B/L) or Airway Bill (AWB)
— Certificate of Origin (Chamber-endorsed)
— Phytosanitary Certificate (Ministry of Agriculture)
— Certificate of Analysis (COA) for the batch
— HACCP / ISO certificates as required by destination

Additional documentation (Halal certificate, health certificate, FDA prior notice) prepared on request.

The appropriate Incoterm is confirmed during quote negotiation based on order size, destination, and logistics preferences.

Our products and facilities carry internationally recognised certifications:

HACCP — Hazard Analysis and Critical Control Points.
ISO 22000 — Food Safety Management System.
SASO — Saudi Standards, Metrology and Quality Organization.
SFDA — Saudi Food and Drug Authority compliance.

A Phytosanitary Certificate issued by the Saudi Ministry of Agriculture is included with every export shipment. Halal certificates available on request.

Our quality control runs from farm gate to export:

Hand sorting — every batch sorted by trained staff to guarantee grade consistency and zero defects.
Laboratory testing — moisture, Brix (sugar content), microbiology, and pesticide residue screens per batch.
Cold-chain storage — fresh dates held at 2–8 °C; dried dates stored at ≤18% relative humidity.
Batch COA — Certificate of Analysis provided with every shipment so you can trace quality at the destination.

Yes — we provide a full Private Label service subject to agreed minimum quantities. This includes:

— Custom pack design to your brand specifications.
— Sizes from 250 g up to 10 kg.
— Premium packaging materials with printed nutrition facts and barcode.
— Compliance with destination market labelling regulations.

Contact us to discuss your specifications and the applicable MOQ.

All packs are food-safe and compliant with international labelling standards including nutrition facts and batch traceability codes.

All transactions settled in SAR or USD.

We invoice in SAR (Saudi Riyal) or USD (US Dollar) depending on your preference. EUR invoicing can be arranged for European buyers — subject to confirmation at the time of quoting.